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Customer Service Goes Above and Beyond

I have to applaud the Apple retail lady who picked up my phone call yesterday at Fashion Valley, San Diego. She truly went above and beyond. I inquired about an order that I was placing online for "In-store pickup". Specifically, I had an iPhone 6 Plus in Gold 128GB AT&T for my wife in my cart but ran into a small problem. Apparently by the time I had connected with her on the phone, she advised me that they had just run out.

I told her that I was flying out to work and she continued the awesome service by asking where. It was a little odd at first but after I told her Dallas, she found two different Apple stores that had the 128GB in Gold AT&T and Silver AT&T around town.  She told me that if I placed the order I would have 7 days to pick them up so that wouldn't be a problem at all. You're asking why AT&T? I'll talk about that in a later post. Yes, I'm still heavily contemplating T-Mobile but yeah… in a later post.

Unfortunately, I didn't feel like flying around the country for the next few days with $2k worth of phones on me after my iPad debacle in Miami so I politely thanked her and said that I'd continue to play the game in San Diego when I get back.  I also thanked her for her amazing job and told her that she was awesome.

Kudos again to Apple Fashion Valley. Happy October!