Once he realized his account had been hacked, Grey contacted Chase first. To his horror, the bank informed him he’d need to close out the account. Because he’d linked Venmo to his Chase routing number—rather than to a debit or credit card—the account, which he’d had since college, was irreversibly compromised. That meant, in the short term, no access to his money. Grey got to work filing a claim with Chase to dispute the $2,850 withdrawal.
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