Customer Service Goes Above and Beyond

I have to applaud the Apple retail lady who picked up my phone call yesterday at Fashion Valley, San Diego. She truly went above and beyond. I inquired about an order that I was placing online for "In-store pickup". Specifically, I had an iPhone 6 Plus in Gold 128GB AT&T for my wife in my cart but ran into a small problem. Apparently by the time I had connected with her on the phone, she advised me that they had just run out.

I told her that I was flying out to work and she continued the awesome service by asking where. It was a little odd at first but after I told her Dallas, she found two different Apple stores that had the 128GB in Gold AT&T and Silver AT&T around town.  She told me that if I placed the order I would have 7 days to pick them up so that wouldn't be a problem at all. You're asking why AT&T? I'll talk about that in a later post. Yes, I'm still heavily contemplating T-Mobile but yeah… in a later post.

Unfortunately, I didn't feel like flying around the country for the next few days with $2k worth of phones on me after my iPad debacle in Miami so I politely thanked her and said that I'd continue to play the game in San Diego when I get back.  I also thanked her for her amazing job and told her that she was awesome.

Kudos again to Apple Fashion Valley. Happy October!

Verizon Edge: Still Scamming You Twice

Seriously, if you really want or need that new phone, just buy it; don't subsidize it. Or if you really must, use your credit card but don't think Verizon's newer Edge plan is better. It's still awful.

As noticed by CNET and confirmed on Verizon's site, the carrier has made a tweak to Edge that does let customers using it upgrade even more frequently if they're so inclined — now, instead of waiting for six months to trade your phone in and get a new one, you can do so after just 30 days. Of course, you're still responsible for paying off half the retail cost on the phone, which means you won't save much money with this new plan. The earlier you upgrade, the less time you're paying Verizon two phone subsidies (the monthly Edge payment as well as the phone payment already built in to your contract) — but it's still not a good deal, just a less bad one.

However, Verizon subscribers who wants to upgrade their phones whenever they want are probably better off just buying phones at their full retail cost — you control exactly when you buy a new phone, and you get to keep or sell them afterwards rather than give them back in to Verizon.